Frequently Asked Questions
1. How do I send equipment in for a repair?
To send equipment in for repair call customer service for an RA or click the link at the top of any page for Repair Form. Fill out this form and download the PDF version which also contains the address label, place form in the box with your repair. If you prefer to handwrite your repair order, click on the Customer Service at the top of the page and select Order Form.
2. What is the length of your warranty?
| AC Adapters/Power Cords | 90 days |
| AIV Manufactured Replacement Parts | 120 days |
| Infusion Pump Fixed and Flat Rate Repairs | 6 months |
| Infusion Pump Mechanism Repairs | 12 months |
| PowerMATE® - 12 months | 12 months |
| Recertified Infusion Pump Parts | 60 days |
Stryker Gaymar TPump Repair | 90 days |
| Refurbished Infusion Pumps | 12 months |
3. What refurbished pumps do you sell?
AIV offers refurbished Baxter 6201, Baxter AS50, Baxter PCAII, Baxter iPump, Baxter APII, Baxter InfusOR, IMED PC2TX and most Medfusion and Hospira models.
4. Do you buy equipment?
Yes we do buy a variety of equipment. If you have equipment you are looking to sell, please use this online form.
5. What does AIV stand for?
If you are having trouble finding us in your vendor system as AIV, Inc., try looking us up as American IV Products Inc.
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